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Unfortunately, the largest size we currently offer on our website is 46.&#xA0;However, we will soon be introducing size 47 for the GEN1 collection. Stay tuned!As of now, we haven&#x2019;t planned to produce sizes above 47, but if that changes, we&#x2019;ll be sure to keep you informed.

Unfortunately, the largest size we currently offer on our website is 46. However, we will soon be introducing size 47 for the GEN1 collection. Stay tuned!. As of now, we haven’t planned to produce sizes above 47, but if that changes, we’ll be sure to

Do you have models available in size 47?

Care & Sizing

Size

I returned my order, what is the refund timeframe?

I have not received my refund after the indicated timeframe

I canceled my order, when will I receive my refund?

Why is my refund not full?

Can I receive my refund through a different payment method?

I would like to replace my store credit with a refund. How can I do that?

Can I get a refund if the item has been used or damaged?

Refund via Klarna or Alma

Refunds

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I haven’t received my order confirmation

I received my confirmation email, but my order still hasn't been shipped

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Order Tracking 🚚

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The item in my order is damaged

Order Received 📦

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I am not available to pick up the package, what should I do?

How long will my package be available for pickup?

I haven’t received the code to pick up my package

Order Not Received 🙅‍♂️

Orders

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What are the delivery times internationally?

What are the shipping fees internationally?

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Change pickup point

What does pre-ordering involve?

Which pairs are available for pre-order, and when will they be shipped?

Delivery

What are the return options? (EU)

How long do I have to make a return or exchange? (EU)

How do I return an item?

Fees applied for a return (EU)

How do I prepare my return package?

Can I group multiple items in the same return?

I can't generate my return label, what should I do? (EU)

Where do I drop off my return package?

Track my return

My return is lost or damaged, what happens next?

How do I return a product purchased from a retailer?

Can I request an exchange for a pre-order or out-of-stock product? (EU)

Returns & Exchanges - UE 🇪🇺

What are the return options? (Rest of the world)

Are shipping costs refunded? (Rest of the world)

Can I request an exchange for a pre-order or out-of-stock product? (Rest of the world)

Returns - Rest of the world 🌍

What are the different payment methods available?

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Gift card validity period

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List of official MoEa resellers

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Resellers

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Is it possible to put them in the washing machine?

Do you offer a cleaning or repair service?

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What should I do if my MoEa sneakers make noise when walking?

Are your shoes unisex?

Do these sneakers need to be waterproofed?

Sneaker care

What size should I choose?

Do you offer a size guide?

Are there half sizes or intermediate sizes available?

Do the sizes vary by model or collection?

Are the sneakers available in children's sizes?

What should I do if the size I want is out of stock?

What sizes do you offer for children's models?

What is the RE[MOEA] program?

What repairs are possible?

How long do I have to wait to get my pair back?

Is it possible to cancel a repair request?

The repair done on my pair is not correct. What should I do?

What is the "Repair Bonus"?

In which countries is the RE[MOEA] program available?

Which models are eligible for the RE[MOEA] program?

RE[MOEA]

What is the Second Life program?

Do I have to pay to recycle my MoEa sneakers?

Why did MoEa launch the Second Life program?

In which countries and for which models is the SecondLife (recycling) program available?

Do you have models available in size 47?Updated 5 days ago