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Our biomaterials are mainly produced in Europe: Apple: Waste from the Italian apple juice industry, produced in Italy. Pineapple: Pineapple leaves from the Philippines, produced in Spain. Grape: Grapes from Italian vineyards, produced in Italy. Cactus: Cactus from the Mexican desert, produced in Italy. Corn: European corn from the paper industry, produced in Italy. Orange: Waste from the Italian food industry, produced in Italy. Abaca: A species of banana plant growing in the Philippines, woven in Taiwan. Mushroom: Mushrooms sourced from local farms in Vietnam, produced in Vietnam. Hemp: Hemp grown in France, woven in Spain. Coconut: Waste from the Spanish food industry, produced in Spain.

Our biomaterials are mainly produced in Europe:Apple: Waste from the Italian apple juice industry, produced in Italy.Pineapple: Pineapple leaves from the Philippines, produced in Spain.Grape: Grapes from Italian vineyards, produced in Italy.Cactus: C

Where are the biomaterials produced?

Our biomaterials

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Can I get a refund if the item has been used or damaged?

Refund via Klarna or Alma

Refunds

Track the status of my order

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Order Tracking 🚚

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Order Received 📦

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Order Not Received 🙅‍♂️

Orders

Available delivery methods

What are the delivery times in France?

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What are the delivery times internationally?

What are the shipping fees internationally?

Are there any taxes or duties?

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Change pickup point

What does pre-ordering involve?

Delivery

What are the return options? (EU)

How long do I have to make a return or exchange? (EU)

How do I return an item?

Fees applied for a return (EU)

How do I prepare my return package?

Can I group multiple items in the same return?

I can't generate my return label, what should I do? (EU)

Where do I drop off my return package?

Track my return

My return is lost or damaged, what happens next?

How do I return a product purchased from a retailer?

Can I request an exchange for a pre-order or out-of-stock product? (EU)

Returns & Exchanges - UE 🇪🇺

What are the return options? (Rest of the world)

Are shipping costs refunded? (Rest of the world)

Can I request an exchange for a pre-order or out-of-stock product? (Rest of the world)

Returns - Rest of the world 🌍

What are the different payment methods available?

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Gift card validity period

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Customer account

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Gift card

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Offers & Promo codes

List of official MoEa resellers

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Resellers

How do I clean my MoEa sneakers?

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Are the sneakers waterproof?

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Are your shoes unisex?

Sneaker care

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Are the sneakers available in children's sizes?

What should I do if the size I want is out of stock?

Do you have models available in size 47?

What sizes do you offer for children's models?

Size

Care & Sizing

What is the RE[MOEA] program?

What repairs are possible?

How long do I have to wait to get my pair back?

Is it possible to cancel a repair request?

The repair done on my pair is not correct. What should I do?

What is the "Repair Bonus"?

RE[MOEA]

What is the Second Life program?

Do I have to pay to recycle my MoEa sneakers?

Which shoes can be recycled through this program?

Why did MoEa launch the Second Life program?

Second Life

Repair & Recycling

My product has a defect, what should I do?

Is there a specific repair service?

How can I recycle my pair of MoEa sneakers?

My product has a defect, what should I do if I bought it from a retailer?

Quality defects

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Join us

What materials do we use to make our sneakers?

What are biomaterials?

Are MoEa sneakers entirely made from biomaterials?

What about the lining?

What about the glue?

What is a pre-order?

Why are some sizes in stock and others on pre-order?

How can I return/exchange an item purchased through pre-order?

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Why does the price change if it's on pre-order?

Pre-order

Where are the biomaterials produced?Updated 22 days ago