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Delivery

Available delivery methods

Available Delivery Methods Vary by Destination:France 🇫🇷- Pick-up point: Mondial Relay- Standard home delivery: Colissimo or Colis Privé- Express home delivery: Chronopost. French Overseas Territories (DOM-TOM)- Standard home delivery: Colissimo- E

What are the delivery times in France?

Delivery Times in France 🇫🇷- Pickup Point: 2 to 3 business days (Free)- Home Delivery: 2 to 3 business days (€6.90)- Express Delivery: 1 business day (€9.90). 💡 Good to know:We have a delivery satisfaction rate of over 95%. Our team is here to ass

What are the shipping fees in France?

Shipping Fees in France 🇫🇷- Pickup Point: 2 to 3 business days (Free)- Home Delivery: 2 to 3 business days (€6.90)- Express Delivery: 1 business day (€9.90)

What are the delivery times internationally?

International Delivery Times vary depending on the destination:🇩🇪 Germany and 🇪🇺 European Union- Pickup Point: 2 to 3 business days (Free)- Standard Home Delivery: 2 to 3 business days (€4.90)- Express Home Delivery: 1 business day (€9.90). 🇬🇧

What are the shipping fees internationally?

International Shipping Fees vary depending on the destination:. 🇩🇪 Germany and 🇪🇺 European UnionPickup Point: 2 to 3 business days (Free)Standard Home Delivery: 2 to 3 business days (€4.90)Express Home Delivery: 1 business day (€9.90)🇬🇧 United

Are there any taxes or duties?

No additional taxes are expected for our customers.All our prices include taxes and duties, even for our customers in the United Kingdom, Switzerland, the United States, Canada, and Australia.Our products are manufactured and shipped from the Europea

Do I need to pay customs fees?

No, no customs fees apply, regardless of the destination.

Track the status of my order

Once your order has been shipped, you will receive a tracking link via email.You can check the status of your delivery at any time. If you cannot find this email, please check your spam folder.

How can I change my address?

If you have already placed an order, you will need to contact us quickly at [email protected] so that we can manually update your address.However, once your order is being prepared or has been shipped, it will no longer be possible to change your deliv

Change pickup point

Yes, you can change your pickup point by replying to the "order in preparation" email you received or by contacting us at [email protected].⚠️ Note: Your order must not have been shipped yet for us to make the change.

My order has been returned, what should I do?

If your order has been returned to us, please contact us at [email protected] so that we can arrange a new shipment to your address.If you do not wish to receive a reshipment, we will automatically issue a refund once the package is received at our war

What does pre-ordering involve?

Preordering ensures that you secure the item before its official release, preventing stock shortages. The delivery date is displayed on the website depending on the product. You will be notified by email once your package is shipped.The delivery time