My product has a defect, what should I do?
If your product has a defect and your purchase was made less than 9 months ago, please fill in this form. We assess each case individually to offer you the best possible solution.
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Quality defects
Is there a specific repair service?
Yes! We have launched the [Re]MoEa program, specifically dedicated to repairing our products.We work with an experienced artisan who is an expert in our products and materials.Thanks to their in-depth knowledge, they know exactly how to treat and rep
How can I recycle my pair of MoEa sneakers?
Give your worn-out sneakers a new life by transforming them into unique new pairs while reducing the environmental impact of their end-of-life cycle.To participate, follow these steps:1. Fill out the Second Life form by clicking the button below.2.Se
My product has a defect, what should I do if I bought it from a retailer?
If you purchased your product from a retailer, we recommend contacting them directly. Each retailer applies its own sales and after-sales policies, and they will be able to provide you with an appropriate solution.We encourage you to reach out to the