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For returns from Europe (in the case of a refund), return fees are deducted directly from the refund.&#xA0; These fees apply per returned product and vary&#xA0;depending on your country:&#xA0; - France, Germany, Austria, Belgium, Spain, Luxembourg, Netherlands &#x2192; &#x20AC;5 per product&#xA0; - Sweden, Czech Republic, Croatia, Slovenia, Slovakia, Monaco, Andorra &#x2192; &#x20AC;10 per product - Hungary, Poland, Cyprus, Malta, Greece, Ireland, Liechtenstein, Portugal, Bulgaria, Latvia, Lithuania, Romania, Estonia &#x2192; &#x20AC;25 per product

For returns from Europe (in the case of a refund), return fees are deducted directly from the refund. These fees apply per returned product and vary depending on your country: - France, Germany, Austria, Belgium, Spain, Luxembourg, Netherlands → €5 p

Fees applied for a return (EU)

Returns & Exchanges - UE 🇪🇺

I returned my order, what is the refund timeframe?

I have not received my refund after the indicated timeframe

I canceled my order, when will I receive my refund?

Why is my refund not full?

Can I receive my refund through a different payment method?

I would like to replace my store credit with a refund. How can I do that?

Can I get a refund if the item has been used or damaged?

Refund via Klarna or Alma

Refunds

Track the status of my order

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Order Tracking 🚚

I received a wrong item

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The item in my order is damaged

Order Received 📦

My order is delayed

My package seems lost

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I am not available to pick up the package, what should I do?

How long will my package be available for pickup?

I haven’t received the code to pick up my package

Order Not Received 🙅‍♂️

Orders

Available delivery methods

What are the delivery times in France?

What are the shipping fees in France?

What are the delivery times internationally?

What are the shipping fees internationally?

Are there any taxes or duties?

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How can I change my address?

Change pickup point

What does pre-ordering involve?

Delivery

What are the return options? (EU)

How long do I have to make a return or exchange? (EU)

How do I return an item?

How do I prepare my return package?

Can I group multiple items in the same return?

I can't generate my return label, what should I do? (EU)

Where do I drop off my return package?

Track my return

My return is lost or damaged, what happens next?

How do I return a product purchased from a retailer?

Can I request an exchange for a pre-order or out-of-stock product? (EU)

What are the return options? (Rest of the world)

Are shipping costs refunded? (Rest of the world)

Can I request an exchange for a pre-order or out-of-stock product? (Rest of the world)

Returns - Rest of the world 🌍

What are the different payment methods available?

Is the payment secure on your website?

Is it possible to pay for an order in installments?

When will my payment be debited?

How to change the currency?

Gift card validity period

Payments & Invoices

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Gift card

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Offers & Promo codes

List of official MoEa resellers

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Resellers

How do I clean my MoEa sneakers?

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What should I do if my MoEa sneakers make noise when walking?

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Sneaker care

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Do you have models available in size 47?

What sizes do you offer for children's models?

Size

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What is the RE[MOEA] program?

What repairs are possible?

How long do I have to wait to get my pair back?

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The repair done on my pair is not correct. What should I do?

What is the "Repair Bonus"?

RE[MOEA]

What is the Second Life program?

Do I have to pay to recycle my MoEa sneakers?

Which shoes can be recycled through this program?

Why did MoEa launch the Second Life program?

Second Life

Repair & Recycling

My product has a defect, what should I do?

Is there a specific repair service?

How can I recycle my pair of MoEa sneakers?

My product has a defect, what should I do if I bought it from a retailer?

Quality defects

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Join us

What materials do we use to make our sneakers?

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What about the lining?

What about the glue?

Our biomaterials

What is a pre-order?

Why are some sizes in stock and others on pre-order?

How can I return/exchange an item purchased through pre-order?

How can I know when my pre-ordered product will be shipped?

Why does the price change if it's on pre-order?

Pre-order

Fees applied for a return (EU)Updated 23 days ago