Discover our return options for European Union countries 🇪🇺
You have 30 days after receiving your order to make a return, with three possible options:1. Exchange (Available only in the EU)- Exchange possible for a different size or model.- Based on the original product value (before discount).- If the new ite
You have 30 days from the receipt of your order to make a return or exchange.Make sure the product is in perfect condition, unworn, and in its original packaging before sending it back.
To return one or more products, please follow these steps: 1. Check that your product is eligible for return:- The product must be in perfect condition, unused, and undamaged. - It must be returned in its original box, properly protected. - For hygie
For returns from Europe (in the case of a refund), return fees are deducted directly from the refund. These fees apply per returned product and vary depending on your country: - France, Germany, Austria, Belgium, Spain, Luxembourg, Netherlands → €5 p
To prepare your return package, follow these steps:1. Register your return on our dedicated portal:If you placed your order within the European Union:👉 https://returns.bigblue.co/moeaIf you placed your order outside the European Union:👉 https://web
Yes, you can group multiple items in the same return, as long as they are part of the same order.Make sure all items are in perfect condition, unworn, and in their original packaging.Also, be sure to carefully follow the return instructions provided
If you are unable to generate your return label, here are a few checks to perform before contacting us:- Make sure you have followed the return process by checking the article How to return an item?- Check your spam folder – the email containing your
You can drop off your return package at the nearest drop-off point based on the carrier indicated during your return request.Once your return is registered through our portal, you will receive a return label with instructions on how to find the corre
Once your package is dropped off at the collection point, it will be scanned, and you will receive a tracking link via email to monitor its shipment.If you do not receive this link, feel free to contact us at welcome@moea.io so we can check whether y
If your return is lost: Contact us at welcome@moea.io, and we will open an investigation with the carrier. If the package is officially declared lost, we will proceed with your refund.If your return is damaged: Unfortunately, we cannot refund returne
If you purchased your product from a retailer, we recommend contacting them directly for any return requests. Since we do not manage transactions between our retailers and their customers, the return conditions will depend on their own policy.
Out-of-Stock ProductIf the desired size is out of stock, unfortunately, an exchange for this model will not be possible.Pre-Order ProductFor pre-ordered items, we plan for a slight surplus of stock to facilitate exchanges. However, the availability o