Returns & Exchanges - UE 🇪🇺
Discover our return options for European Union countries 🇪🇺
What are the return options? (EU)
You have 30 days after receiving your order to make a return, with three possible options:1. Exchange (Available only in the EU)- Exchange possible for a different size or model.- Based on the original product value (before discount).- If the new ite
How long do I have to make a return or exchange? (EU)
You have 30 days from the receipt of your order to make a return or exchange.Make sure the product is in perfect condition, unworn, and in its original packaging before sending it back.
Can I group multiple items in the same return?
Yes, you can group multiple items in the same return, as long as they are part of the same order.Make sure all items are in perfect condition, unworn, and in their original packaging.Also, be sure to carefully follow the return instructions provided
How do I return a product purchased from a retailer?
If you purchased your product from a retailer, we recommend contacting them directly for any return requests. Since we do not manage transactions between our retailers and their customers, the return conditions will depend on their own policy.
Can I request an exchange for a pre-order or out-of-stock product? (EU)
Out-of-Stock ProductIf the desired size is out of stock, unfortunately, an exchange for this model will not be possible.Pre-Order ProductFor pre-ordered items, we plan for a slight surplus of stock to facilitate exchanges. However, the availability o
Fees applied for a return (EU)
For returns from Europe (in the case of a refund), 6€ return fees are deducted directly from the refund.