How do I return an item?Updated 24 days ago

To return one or more products, please follow these steps: 

1. Check that your product is eligible for return:
- The product must be in perfect condition, unused, and undamaged. 
- It must be returned in its original box, properly protected. 
- For hygiene reasons, socks and cleaning kits cannot be exchanged or refunded. 

2. Register your return via our dedicated portal: 

If you placed your order within the European Union: 
👉 https://returns.bigblue.co/moea
If you placed your order outside the European Union: 
👉 https://web.global-e.com/Returns/Portal/gsB8m

3. Receive all necessary instructions and get your prepaid return label via email.

4. Prepare your package by following the steps outlined in the article to ensure it is properly packed and protected before shipping.