How do I prepare my return package?Updated 25 days ago

To prepare your return package, follow these steps:

1. Register your return on our dedicated portal:
If you placed your order within the European Union:
👉 https://returns.bigblue.co/moea
If you placed your order outside the European Union:
👉https://web.global-e.com/Returns/Portal/gsB8m

2. Receive your prepaid return label via email.

3. Print the label and attach it to the original package.
Ensure the package is properly sealed and protected, containing only the product(s) selected in the return portal.

4. Include the recipient form inside the package.
This document is required to identify and process your return.

5. Carefully pack the product(s) to prevent any damage during transit.

6. Drop off your package at the nearest drop-off point for the carrier indicated on your return label.

⚠️ Make sure to follow the instructions on the return label to ensure a quick and efficient processing of your request.