Returns - Rest of the world 🌍

Discover our return options for countries outside the European Union, including Switzerland 🇨🇭 and the United Kingdom 🇬🇧

What are the return options? (Rest of the world)

For orders placed outside the European Union, only returns for a refund are possible. At this time, we do not offer exchanges or Store Credit for orders placed outside the European Union.

Are shipping costs refunded? (Rest of the world)

No, as stated in our return policy, shipping costs are not refunded.

Can I request an exchange for a pre-order or out-of-stock product? (Rest of the world)

For orders delivered outside the European Union, exchanges are unfortunately not possible, whether it is an out-of-stock or pre-order product.If you wish to make a return, we will issue a refund upon receipt and validation of the item.For any questio

How do I prepare my return package?

To prepare your return package, follow these steps:1. Register your return on our dedicated portal:If you placed your order within the European Union:👉 https://returns.bigblue.co/moeaIf you placed your order outside the European Union:👉https://web.

How do I return an item?

To return one or more products, please follow these steps: 1. Check that your product is eligible for return:- The product must be in perfect condition, unused, and undamaged. - It must be returned in its original box, properly protected. - For hygie

Can I group multiple items in the same return?

Yes, you can group multiple items in the same return, as long as they are part of the same order.Make sure all items are in perfect condition, unworn, and in their original packaging.Also, be sure to carefully follow the return instructions provided

Where do I drop off my return package?

You can drop off your return package at the nearest drop-off point based on the carrier indicated during your return request.Once your return is registered through our portal, you will receive a return label with instructions on how to find the corre

Track my return

Once your package is dropped off at the collection point, it will be scanned, and you will receive a tracking link via email to monitor its shipment.If you do not receive this link, feel free to contact us at [email protected] so we can check whether y

My return is lost or damaged, what happens next?

If your return is lost: Contact us at [email protected], and we will open an investigation with the carrier. If the package is officially declared lost, we will proceed with your refund.If your return is damaged: Unfortunately, we cannot refund returne

I can't generate my return label, what should I do? (EU)

If you are unable to generate your return label, here are a few checks to perform before contacting us:- Make sure you have followed the return process by checking the article : How to return an item?- Check your spam folder – the email containing yo