I received my confirmation email, but my order still hasn't been shippedUpdated 22 days ago

The shipment of your order depends on the time and type of order placed:

Standard orders:
Placed before 10 AM → Shipped the same day (excluding weekends and public holidays).
Placed after 10 AM → Shipped the next day (excluding weekends and public holidays).

Express orders:
Placed before 10 AM → Shipped the same day (excluding weekends and public holidays).
Delivered within 24 hours in Europe (before 6 PM).
Delivered within 3 days worldwide.
Placed on Friday after 10 AM → Shipped on Monday.

If your order has not been shipped after more than 3 business days, we recommend:
1. Checking your spam folder to see if you have received any updates.
2. Contacting us at [email protected], and we will check what might be causing the delay.