Track the status of my order
Once your order has been shipped, you will receive a tracking link via email.You will be able to check the status of your delivery at any time. If you cannot find this email, please remember to check your spam folder.
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Order Tracking đźšš
I haven’t received my order confirmation
If you haven’t received a confirmation email after your purchase, here’s what you can do:1. Check that your order was successfully placed by confirming that the payment has been debited.2. Look in your spam folder, as the confirmation email may have
I received my confirmation email, but my order still hasn't been shipped
The shipment of your order depends on the time and type of order placed:Standard orders:Placed before 10 AM → Shipped the same day (excluding weekends and public holidays).Placed after 10 AM → Shipped the next day (excluding weekends and public holid
Can I change the delivery address after shipping?
No, it is not possible to change the delivery address once the order has been shipped. However, you can request a change before your order is being processed by contacting us at welcome@moea.io.