Track the status of my order
Once your order has been shipped, you will receive a tracking link via email.You will be able to check the status of your delivery at any time. If you cannot find this email, please remember to check your spam folder.
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Order Tracking đźšš
I haven’t received my order confirmation
If you haven’t received a confirmation email after your purchase, here’s what you can do:1. Check that your order was successfully placed by confirming that the payment has been debited.2. Look in your spam folder, as the confirmation email may have
I received my confirmation email, but my order still hasn't been shipped
The shipment of your order depends on the time and type of order placed:Standard orders:Placed before 10 AM → Shipped the same day (excluding weekends and public holidays).Placed after 10 AM → Shipped the next day (excluding weekends and public holid
Can I change the delivery address after shipping?
No, it is not possible to change the delivery address once the order has been shipped. However, you can request a change before your order is being processed by contacting us at [email protected].
What is your cancellation policy?
CANCELLATION POLICY. At MoEa, we understand that you may change your mind.That’s why we offer you the possibility to cancel your order under certain conditions. Before ShippingYou can cancel your order free of charge as long as it has not been prepar