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Pre-order

What is a pre-order?

Pre-ordering allows you to purchase an item that is in production, with a limited stock, at a reduced price in exchange for a longer shipping delay, while supporting a more thoughtful and responsible production process.The estimated shipping date is

Why are some sizes in stock and others on pre-order?

At MoEa, we offer pre-ordering on a few products to limit excess stock, promote more sustainable fashion, and offer a fair price. This model allows us to better regulate our production while taking into account a longer delivery time.The sizes in sto

How can I return/exchange an item purchased through pre-order?

At MoEa, we want you to be completely satisfied with your purchase. Here’s what you need to know regarding returns and exchanges for pre-orders:Exchanges:Exchanges for pre-order items depend on stock availability. Although production is limited, we a

How can I know when my pre-ordered product will be shipped?

All orders require a processing time, which is separate from the shipping time.We recommend reviewing your order summary and confirmation email to accurately identify the type of order placed based on the products purchased. Currently, we categorize

Why does the price change if it's on pre-order?

Pre-order prices are more advantageous because this system allows us to better anticipate stock management and avoid excessive production. This helps us limit surplus, promote a more sustainable fashion model, and offer a fair price.Additionally, sin