Once your return has been shipped, it usually takes 1 to 2 weeks to arrive at our warehouse. Once received, there is an additional delay of a few days between the arrival of the package and its inspection by our logistics team. We are only notified o
If you haven’t received your refund after the indicated timeframe, please check the following steps:1. Did you use the correct return portal?- For a return from the European Union: https://returns.bigblue.co/moea- For a return from outside the Europe
After canceling your order, we will process your refund within 14 business days. Once the refund has been issued, it will appear in your bank account within 3 to 5 business days, depending on your bank’s processing time.Please note: An order cannot b
If you received a partial refund, it may be due to several reasons:- Return fees: Depending on your delivery country, return fees may be deducted (see fees).- Initial shipping costs: The shipping costs for your order are non-refundable.- Condition of
No, the refund will automatically be issued to the same payment method used for the purchase. We are unable to change this information. If your card is no longer valid or if you encounter an issue with your payment method, we can offer you store cred
If you would like to exchange your store credit for a refund, please contact us directly at: [email protected]. Our team will be happy to assist you!
No, a used or damaged item is not eligible for a refund.We cannot accept a return if the product has been worn, altered, or shows signs of use.Therefore, there is no need to send it back, as it will not be refunded.
If you paid via Klarna or Alma, the refund process is the same as for standard payment methods. As soon as we receive and confirm your return, the refund will be processed.If you chose a payment plan, Klarna or Alma will automatically adjust the rema