We apologize if you are experiencing delays in the delivery of your order. Unexpected events can sometimes occur during shipping.In general:- Domestic shipments take 1 to 4 business days- International shipments usually take 1 to 10 business daysIn m
If your package appears to be lost, here are the steps to follow:1. Check the tracking link you received via email. It may still be in transit or awaiting delivery.2. Contact the carrier for more details on its status.3. If you are still unable to lo
If your order was returned to us, please contact us at [email protected] so we can arrange a new shipment to your address.If you prefer not to have it reshipped, we will issue a refund once the package has been received at our warehouse.
If you are unable to receive your package, here are some options:1. Check if the carrier offers a delivery rescheduling option via the tracking link.2. Your package may be redirected to a pickup point nearby. Be sure to check the tracking details.3.
Once available for pickup, your parcel will remain accessible for a specific duration depending on the carrier:- Mondial Relay: 8 days- Colissimo Pickup: 14 days at the post office, 5 days in a locker- Colis Privé Magasin: 10 daysIf you do not collec
Once your package is ready for pickup, you will receive a pickup code via email. If you haven’t received it:1. Check your spam folder.2. Download the carrier’s app, where the code may be available.If your package was delivered by Colissimo to a post